At Wardrobehive, operated by Torgen Innovations Solutions Private Limited, we are dedicated to offering a shopping experience that is smooth, reliable, and fair. We value the trust you place in us and believe in addressing every concern with transparency and care. This Grievance Redressal Policy has been created to make sure your issues are handled quickly, professionally, and in line with the laws of India.  

What is a Grievance?  

A grievance refers to any concern or dissatisfaction that arises from a product or service you have purchased from our platform. This may include matters such as product quality, defects, delays in delivery, payment-related concerns, return or refund issues, or dissatisfaction with the way your query has been handled. In short, if something about your order or shopping experience does not feel right, we consider it a grievance and are here to resolve it.  

How to Raise a Grievance  

If you face any issue, we encourage you to reach out through our support channels so we can assist you effectively.    
 

Visit the Contact Section: Go to the "Contact Us" page on our website.    
Choose the Category: Select the option that best matches your issue.    
Submit Your Details: Share your order ID, a clear description of the problem, and supporting documents or photos if needed.    
 

Once submitted, our team will review your concern and respond with the next steps.  

Escalation to the Grievance Officer  

If your concern remains unresolved or you are not satisfied with the outcome, you may escalate the matter to our designated Grievance Officer, as per the Information Technology Act, 2000 and other applicable laws in India. The Grievance Officer ensures all escalated issues are reviewed fairly and resolved in a timely manner. You can contact the Grievance Officer directly at:    

torgeninnovationssolutionspvtl@gmail.com  

Grievance Handling Process  

Acknowledgement: We will confirm receipt of your grievance within 48 hours by email.    
Reference ID: A unique grievance ID will be shared with you for easy tracking of your case.    
Resolution Timeline: Our team, along with the Grievance Officer, will make every effort to resolve your issue within 7 working days, or within the time prescribed by applicable laws.   
Regular Updates : You will be kept informed about the progress of your grievance through your registered communication method.  

Closure of Grievance  

• A grievance will be considered closed when:  
• A satisfactory resolution has been provided by our team or Grievance Officer.  
• You do not respond within a reasonable time after a resolution has been shared.  
• A final resolution has been given in accordance with our policies and the law.  

Contact Us  

If you have any queries or wish to raise a grievance, you may contact us anytime at:  

torgeninnovationssolutionspvtl@gmail.com    
 

Note: This policy may be updated periodically. For the latest version, please review our Terms of Use and Privacy Policy pages.