At Wardrobehive, managed by Torgen Innovations Solutions Private Limited, we are dedicated to providing you with a shopping experience that is smooth and reliable. In this document, “we,” “us,” and “our” refer to Torgen Innovations Solutions Private Limited, while “you,” “your,” and “user” refer to our valued customers. By shopping with us, you agree to the terms explained below regarding returns and refunds. If you ever need to send something back, our process is designed to be simple and clear.
To qualify for a return, items must remain unused, unwashed, and in their original condition. All product tags, labels, and packaging should be intact and returned in the same state as received.
Products that have been worn, cleaned, or altered in any form will not be accepted for return. Return requests should be submitted within 48 hours from the date of delivery by contacting our customer support team. Items that do not meet these requirements will unfortunately not be eligible for a return.
Step 1: Send us an email with your Order ID and reason for return at torgeninnovationssolutionspvtl@gmail.com.
Step 2: If your product is damaged, defective, or incorrect, please attach clear photos of the issue to help us verify quickly.
Step 3: Once your request is reviewed and approved, we will share the next steps and instructions for sending the product back.
Please note that returns not following these steps may be declined.
Once the returned product reaches us, our team will carefully inspect it to ensure it meets the return requirements. If approved, we will process your refund to your original payment method within 5 to 7 business days. You will also receive a confirmation email once the refund has been successfully completed.
In certain situations where an item only partially qualifies, such as missing packaging or minor issues, we may issue a partial refund at our discretion.
If you receive an item that is damaged, defective, or different from what you ordered, please raise a return request within 48 hours of delivery. Kindly share clear photos or videos of the issue via email so we can resolve it quickly and fairly.
If you have questions or need support regarding a return or refund, you can always contact our customer service team at:
torgeninnovationssolutionspvtl@gmail.com
We thank you for shopping with Wardrobehive. Your trust means a lot to us, and we are here to make sure your experience stays positive.